Returns

Warranty Return

For warranty claims, we will promptly repair or replace the damaged component. You will not be charged for this. Please do not return goods to us before first contacting customer services and obtaining a returns number.

Under the terms of our warranty, It is the customer's responsibility to either return or to make the faulty item available for collection.

Warranty claims for wear and tear, abuse or damage caused by the customer can not be considered. Trials and Tribulations Limited will only accept warranty claims for materially defective goods.

The length of warranty is dependant on the item purchased.

All warranty claims must be submitted in writing or by email

Returns should be made to Returns Department, Trials and Tribulations Limited, The Old Dairy, Crossways Industrial Estate, Church Stretton, Shropshire, SY6 6PG.    

 

Non Warranty Return

Trials and Tribulations Limited will accept the return of any unused item if notified within 7 working days of purchase.

For this type of return, the customer must contact us in writing to effect the cancellation. The customer can then either return the item independently, or can request that we collect the item. In any instance, responsibility for the safe return of the goods including the return delivery charge rest with the customer.

In the event of an order cancellation which has already been dispatched, Trials and Tribulations Limited will issue a full refund on return of the goods, however liability for the return of goods always (without any exception) remains with the customer.

Returns should be made to Returns Department, Trials and Tribulations Limited, The Old Dairy, Crossways Industrial Estate, Church Stretton, Shropshire, SY6 6PG.
 

Transit Damage Return

Trials and Tribulations Limited will accept the return of any items damaged in transit if notified within 24 hours of receiving item.

Please check goods before signing to say that you have received them in good condition.

If you do receive an item which on inspection is unacceptably damaged, refuse delivery of it and do not sign for it. Please then contact us giving clear reason for refusal. We can then arrange for a replacement item to be sent out to you.

Please note returning items is extremely expensive indeed. We would therefore be grateful if customers would not refuse items in circumstances where perhaps a damaged or missing part could be replaced easily.

Returns should be made to Returns Department, Trials and Tribulations Limited, The Old Dairy, Crossways Industrial Estate, Church Stretton , Shropshire, SY6 6PG.


The above conditions do not affect your statutory rights.    

 

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