Terms and Conditions

All purchases shall be subject to the terms and conditions stated below. A copy of these terms and conditions may be retained by using the print facility on your browser to obtain a printout for personal reference when you order a product.

Payment
Credit/Debit Card:- Visa, Mastercard, Switch, Delta, Eurocard, JCB, Solo, Electron.
Card payments are processed by PayPal. Please note that you do not need a Paypal account to check out through PayPal.
All prices on this site are shown in sterling and include 20% VAT. Books are charged at 0% VAT.

Product Details/Prices
All descriptions of products on this website are intended to be as accurate as possible. Products are subject to continued improvement and change and sometimes a manufacturer will alter a product slightly without advising us. This means that products received may not be exactly as ordered.As such, all images on this site are for illustration only. If unsure, please contact us before ordering. If we are aware of any discrepancy between our website product details and the actual details, we will notify you before shipping and give the option to cancel the order.

Stock Availability
Trials and Tribulations try to ensure that good stock availability of all products is maintained. However, some goods may sell faster than we predict. If the item you have ordered is not in stock, we will do our best to get it for you as quickly as possible. If we cannot get the item, we will cancel your order immediately and let you know by email. If we can get the item, but cannot deliver it to you within our delivery policy, we will email you with the option to cancel your order.

Shipping Charges
Shipping charges will be added to your order in accordance with the rates set out on our Shipping Rates page.

Miss-Pricing
Despite our best efforts, items in our online shop may occasionally be miss-priced. We verify prices as part of our dispatch procedures and if an item's is incorrect, we will contact you for instructions before dispatch.

Returns and Exchanges
We are happy to accept any stock items for exchange or refund within 7 days of receipt of goods, provided the item is returned unused, in its original packaging and with each manufacturer's tags still attached.Electrical components are the exception to this policy, no returns can be accepted (as is common practice with all suppliers), if attempting to return these items, no credit can be given.
Non-stock/specially ordered items may not be returned unless specifically agreed by ourselves beforehand. All returned items ordered in error will be subject to a minimum 20% handling charge.
Please see our Returns Policy for full details.

Guarantee
We guarantee that the goods we deliver to you will match the descriptions and quality represented on our website. If they do not, we will replace them or offer you a refund. We will not charge you for the cost of returning them so long as the product is returned with our approval.

Distance Selling Regulations
Under the Distance Selling Regulations you are entitled to cancel your order and obtain a refund. You may do this by notifying us in writing (e-mail) at anytime after making the order and up to 7 working days beginning with the day after the day on which you received the goods. The right to cancel under the Distance Selling Regulations does not apply to goods, which are "made to order", made to your specification, or are personalised,  or by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.This applies to all electrical items without exception.

Applicable Law and Jurisdiction
All transactions carried out using this website are governed by English Law and any legal actions arising out of such transactions shall be subject to English laws and be solely within the jurisdiction of  English courts.

VAT
This is charged on all products delivered in the EU to personal customers. If you are an EU VAT registered trade buyer no VAT will be charged by us, but you must account for VAT at the rate applicable in your own country. VAT is not charged on products delivered to destinations outside the EU.

Customs Duty
Trials and Tribulations cannot be held responsible for local import duties or taxes, which may be chargeable in your country.

Damaged Goods
All products are appropriately packed when leaving our stores. If the products are damaged during carriage then we will replace them or offer you a refund. Notification of all guarantee claims are to be made immediately by phone or email and to be confirmed in writing once a defect is discovered. Damaged or faulty goods must be returned to us before a refund or replacement can be made.

Feedback
Our aim is always to provide an impeccable service to our clients. If you wish to contact us in relation to our service please do so either by telephone or e-mail. We would be delighted to hear from you regarding any concerns you might have.
In the event that you wish to make a complaint regarding any aspect of our service we request that you contact us in writing stating your full contact details and indeed the nature of your complaint. We will always endeavor to resolve any complaints promptly and effectively, and we will keep you updated at all times as to the situation.

Privacy Policy
Trials and Tribulations operate a strict privacy policy. Please see our Privacy Policy page for full details.

Copyright
This website, its text, photographs, designs, graphics, arrangement, and compilation of data is the copyright of Trials and Tribulations Limited. Neither the website, nor any part of it may be reproduced, adapted, stored in a data storage or retrieval system or transmitted in any form or by any means without the prior written permission of Trials and Tribulations Limited.
Products and services that appear on this website may be trademarks and/or registered trademarks of their respective owners.


These terms and conditions are subject to change at any time without prior notice. Any such change shall not affect any contract subsisting between us at the time of such change.
The above terms and conditions do not affect your statutory rights.

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